FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHEN CAN I EXPECT MY ORDER?
Orders windows are processed about every four weeks, and are set up to be delivered approximately one week before a show opens. Processing will take from 3-5 days to two weeks, depending on the number of items per order window. We will email you regarding order details as they occur.
Expect the orders placed during the following order windows to arrive after the accompanied date.
Order Window #0: November 12th
Order Window #1: December 18th**
Order Window #2: January 15th
Order Window #3: March 2nd
Order Window #4: March 23rd
Order Window #5: April 22nd
**local pickup option available
WHAT IS AN ORDER WINDOW AND HOW DOES THAT AFFECT MY ORDER?
An order window is the amount of time that we allow orders to come in. Once an order window closes, we compile the orders placed and send those through to production all at once. An order placed right before an order window closes will arrive at the same time as an order placed earlier in the window.
This is the most efficient method both financially and organizationally for local orders such as these.
WHEN IS THE CURRENT ORDER WINDOW CLOSING?
There are multiple order windows set up. They close on the following:
Order Window #1: December 2nd
Order Window #2: January 2nd
Order Window #3: February 15th
Order Window #4: March 8th
Order Window #5: April 7th
HOW WILL I RECEIVE MY ORDER?
For the initial order window, we have the option for local pickup. Tim Siercks will be at the high school with all local pickup orders on December 18th. The other option for this initial order window is one-day delivery. Shipping costs have a minimum of $9 and a 3% additional fee based on your total order.
For every order window after this, delivery will be the default.
We will contact you regarding order details as they occur.
MISSING ITEM(S)
The possibility of us missing an item on your order is low, but never zero. We have multiple checks throughout the production process to prevent this from happening. Chances are, we will catch any items missing from your order and handle it before you receive your order. We will be taking photos of every completed package as well. There are a few instances where miscommunications can lead to missing items from your order.
If you have placed multiple orders, there is a chance that your other order wasn’t combined with the one you received, and may be delivered at a later time. Check your email to make sure the order you placed is completed, then give us a call so we can help sort out the issue.
If the above does not apply to you, feel free to email us at orders@printmp.com regarding missing items, and we will do our best to help sort it out.
DAMAGED ITEM(S)
We at Minuteman Press take quality control very seriously. Chances are, we will spot any potential damage to your items before you see them and get them fixed immediately. If you happen to discover a misprint or an error in your design, let us know so we can get that fixed for you immediately.
REFUND POLICY
If you accidentally make two orders of the same items, accidentally clicked a size you didn’t intend, or you bought the wrong product for your kid and only noticed after purchase, we understand. Contact us immediately by calling 763-389-1220, emailing printmp@minutemanpress.com, or fill out the form below, and we can refund your order.
However, once your items have gone through production and are ready to be picked up, we can not refund your order. All orders placed through the Becker Theatre Store are individually customized and non-refundable after production.
LOCATION & HOURS
We are located at 401 1st St Suite C Princeton MN.
Open Mon-Fri, 8:00-5:00.
If you have any questions about our hours regarding holidays, feel free to call us at 763-389-1220
I KEEP GETTING A DUPLICATE INVOICE ID ERROR NOTIFICATIONS
We are currently trying to troubleshoot this feature. It is set up as a security measure by PayPal to prevent you from accidentally making double payments. Try the following to see if this helps:
– Close and open your browser
– Clear the existing cache from your browser
– Check to see if your payment information matches the name and zip code you submitted in the contact information section
– Empty your cart and attempt placing your order again.
If none of the options above work, We sincerely apologize for this frustrating inconvenience. Until we can find a permanent solution, please give us a call at 763-389-1220.
We can take over the phone payments and then update your order accordingly.
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